Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect and handle your personal health information.
Table of Contents
Overview
DigiDoc Health is committed to protecting your privacy and maintaining the confidentiality of your personal health information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital healthcare platform.
Important Note
As a healthcare service provider, we are bound by HIPAA (Health Insurance Portability and Accountability Act) regulations and other applicable privacy laws. Your health information is treated with the highest level of security and confidentiality.
Information We Collect
Personal Information
- Name, date of birth, gender, and contact information
- Government-issued ID numbers (as required for verification)
- Insurance information and billing details
- Emergency contact information
Health Information
- Medical history, symptoms, and health conditions
- Prescription and medication information
- Test results, diagnostic reports, and medical images
- Treatment plans and healthcare provider notes
- Vital signs and health monitoring data
Technical Information
- IP address, browser type, and device information
- Usage patterns and interaction data
- Location data (when necessary for emergency services)
- Session logs and system performance data
How We Use Your Information
We use your information solely for legitimate healthcare purposes:
- Healthcare Delivery: Providing medical consultations, diagnosis, treatment, and care coordination
- Appointment Management: Scheduling, reminders, and healthcare provider communication
- Emergency Services: Connecting you with emergency medical assistance when needed
- Health Monitoring: Tracking your health progress and medication adherence
- Platform Improvement: Enhancing our services and user experience (using anonymized data)
- Legal Compliance: Meeting regulatory requirements and legal obligations
- Communication: Sending important health-related notifications and updates
Information Sharing
We only share your information in the following limited circumstances:
With Your Consent
We will share your information with third parties only when you provide explicit consent.
Healthcare Providers
Your information may be shared with healthcare professionals involved in your care, including:
- Consulting physicians and specialists
- Pharmacies for prescription fulfillment
- Laboratories for test processing
- Emergency medical services when necessary
Legal Requirements
We may disclose information when required by law, including:
- Court orders or legal proceedings
- Public health reporting requirements
- Child or elder abuse reporting
- Communicable disease notifications
Data Security
We implement comprehensive security measures to protect your information:
Our Security Measures
End-to-end encryption, secure data centers, regular security audits, multi-factor authentication, and 24/7 monitoring systems.
- Encryption: All data is encrypted both in transit and at rest using industry-standard protocols
- Access Controls: Strict role-based access controls and authentication systems
- Regular Audits: Continuous security assessments and vulnerability testing
- Staff Training: Regular privacy and security training for all personnel
- Incident Response: Comprehensive breach detection and response procedures
- Data Backup: Secure, encrypted backup systems with disaster recovery protocols
HIPAA Compliance
DigiDoc Health is fully compliant with HIPAA regulations:
- Business Associate Agreements: All third-party vendors sign HIPAA-compliant agreements
- Minimum Necessary Standard: We only access and share the minimum information necessary
- Administrative Safeguards: Comprehensive policies and procedures for PHI protection
- Physical Safeguards: Secure facilities and equipment controls
- Technical Safeguards: Electronic access controls and audit logs
- Breach Notification: Prompt notification procedures for any potential breaches
Your Rights
You have the following rights regarding your personal health information:
- Right to Access: Request copies of your health records
- Right to Amendment: Request corrections to your health information
- Right to Restriction: Request limits on how your information is used
- Right to Portability: Transfer your data to another healthcare provider
- Right to Accounting: Receive a list of disclosures of your information
- Right to Notification: Be notified of any breaches affecting your information
- Right to Revoke: Withdraw consent for certain uses of your information
Exercise Your Rights
To exercise any of these rights, please contact our Privacy Officer using the contact information provided below.
Third-Party Services
We work with trusted third-party service providers who assist in delivering our healthcare services:
- Cloud Storage Providers: Secure, HIPAA-compliant data storage
- Payment Processors: Secure transaction processing
- Communication Services: Encrypted messaging and video calls
- Analytics Providers: Platform performance and usage analysis (anonymized data only)
All third-party providers are required to maintain the same level of privacy and security standards as DigiDoc Health.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:
- We will notify you via email and platform notifications
- We will post the updated policy on our website
- We will provide a summary of key changes
- You will have the opportunity to review and accept the changes
Your continued use of our services after notification constitutes acceptance of the updated policy.
Privacy Questions or Concerns?
Our Privacy Officer is available to address any questions or concerns about your privacy rights and our data practices.
Last Updated: June 24, 2025 | Effective Date: January 1, 2025